Support
Frequently Asked
Questions
Find answers to common questions about PaloVue products.
Where can I buy PaloVue products?
All PaloVue products are available exclusively on Amazon. Click the 'Buy on Amazon' button on any product page to go directly to the listing.
Are PaloVue Lightning accessories Apple MFi Certified?
Yes. All PaloVue Lightning earphones, adapters, and microphones carry official Apple MFi (Made for iPhone/iPad/iPod) Certification, ensuring full compatibility and reliable performance with your Apple devices.
What Bluetooth chipset do PaloVue wireless earbuds use?
Our SportSound and iSound wireless earbuds feature Qualcomm QCC3040 and QCC3020 chipsets with Bluetooth 5.0/5.2 technology, supporting aptX HD audio codec for high-fidelity, low-latency sound.
Are PaloVue earbuds waterproof?
Our SportSound and iSound wireless earbuds feature IPX5 water resistance, protecting against sweat and light splashes. They are ideal for workouts and outdoor activities but should not be submerged in water.
What is the battery life of PaloVue wireless earbuds?
PaloVue wireless earbuds provide up to 6-8 hours of continuous playback on a single charge, with the charging case extending total playtime to 24+ hours.
Do PaloVue products come with a warranty?
Yes. All PaloVue products come with a manufacturer's warranty (1-2 years depending on the product). Contact our support team for warranty claims or technical assistance.
Can I use PaloVue Lightning earphones with my iPhone 15 or later?
iPhone 15 and later models use USB-C instead of Lightning. PaloVue Lightning earphones are compatible with iPhone 14 and earlier models, as well as iPads with Lightning ports. For USB-C devices, consider our Bluetooth wireless earbuds.
How do I connect PaloVue Bluetooth earbuds to my device?
Simply take the earbuds out of the charging case — they automatically enter pairing mode. Find 'SportSound' or 'iSound' in your device's Bluetooth settings and tap to connect. They will auto-reconnect to the last paired device.